Cityscape Estates Group
Integrated Resident Services Hub for a Mixed-Use Estate Portfolio
Country / Region
🇳🇬 Nigeria
Sector
Real Estate & Facilities
Duration
12 months
Completed
2024
Project Overview
A centralised digital hub for Cityscape residents to access 42 estate services online — from service-charge payments and works-permit applications to waste management scheduling and community feedback.
The Challenge
Cityscape operated 14 separate departmental systems with no unified resident identity, requiring residents to visit multiple offices for inter-team services. Works-permit applications involved six teams and took up to 8 months. There was no digital payment infrastructure and zero visibility on service delivery performance.
Our Solution
We built a unified estate hub with Single Sign-On resident identity, a 42-service catalogue, integrated payment rails (Remita + bank transfers), an intelligent works-permit workflow spanning six teams with automated handoffs, a real-time service performance dashboard for Cityscape management, and a public resident satisfaction feedback system.
Technology Stack
“What once took months in queues now takes days online. The platform has transformed how we serve residents and has dramatically improved our service metrics.”
Results Achieved
42
Estate services digitalised
8 weeks
Works permit processing (from 8 months)
92%
Resident satisfaction score
68%
Faster service turnaround
Keywords
Delivered URL
https://portal.cityscape.africa
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A visual preview of the platform delivered to Cityscape Estates Group.
Real Estate & Facilities
Cityscape Resident Hub
Access 42 estate services — anytime, anywhere
42
Online Services
92%
Resident Satisfaction
68%
Faster Turnaround
24/7
Portal Availability
Key Modules & Features
Works Permits
Multi-team workflow, fully digital
Service Charge
Calculate and pay your service charges online
Waste Management
Schedule collections and report issues
Resident Feedback
Rate services and track your complaints
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